The human psyche cannot handle perfection or harmony, instead it thrives on agony, hatred, injustice and deficiency. That’s why the machines redesigned the Matrix reflecting the varying grotesqueries of the human need fir pleasure out of pain and death. That’s how the machines understood the ‘reality’ for humans. So, the system will keep everything that you hold dear in captivity away from your reach, inside a race of people called the Wes. You can see your way in them, but always so much detached from you, not in your possession, but in theirs. This continuous pain and agony of not having the one you love and seeing them in some unapproachable persons life, brings severe disbelief and despair leading to what humans perceive as their reality! So, everything you wish for and everytime you do so is taken away far from you, beyond your reach making reality so desperate and sublime for you!